Refund policy
30-Day Satisfaction Guarantee
Hally signs off on every Lakū order personally — and on every guarantee.
If your skin doesn't love it within 30 days, we make it right. Email info@lakucosmetics.com with your order number and a sentence about what isn't working. We'll respond within 1 business day with one of:
- Refund — full refund to your original payment method.
- Replacement — different product better suited to your skin (Hally picks).
- Routine consult — a 15-minute review with the team to dial in your routine.
What you don't have to do
- You don't need to send the product back. Skincare is personal — once you've tried it, it's yours.
- You don't need to "prove" the product didn't work. Your word is enough.
- You don't need to call within X hours or ship within Y days. 30 days from delivery, full stop.
What's not covered
- Bundles or sets opened beyond 50% used — we'll honor a partial refund proportional to remaining product.
- Shipping fees on the original order are non-refundable (US Post does not refund us).
- Allergic reactions — discontinue use immediately and consult a healthcare provider. Email us so we can refund and document the ingredient flag for our formulation table.
Sale and clearance items
The 30-day guarantee applies to all full-price purchases. Clearance items marked Final Sale are non-returnable.
Questions? info@lakucosmetics.com · 1 (855) 415-1010
Lakū Cosmetics is a cosmetic line. For medical skin concerns, please consult a dermatologist.